Speak after the visit
Tap the mic, speak freely. No structure, no template — just what happened. Walking back to the car works too.
Voice-first case notes for Australian community services
Capture what happened while it's still fresh.
After a visit, speak your notes. Case Flow shapes your words into a structured case note in seconds — so the writing doesn't follow you home, and you stay the author of every sentence.
Stored in Australia · Privacy Act compliant · AES-256 wellbeing
Three steps. That's it.
Speak. We shape it. You ship.
We shape it
Case Flow drafts a structured case note from your words. AU-resident AI. Every sentence traceable to what you said.
You ship
Review, edit if you like, save securely. Ready to share or export. The whole loop in under a minute.
The case for voice
Voice is faster than typing — and more honest.
Typing forces structure too early. You start choosing categories before you've remembered what was actually said.
Voice captures the visit as it happened — the order of things, the carer's exact phrase, the moment the kid looked away. Case Flow then drafts the structured note from the natural account. The AI is the assistant. You are the author.
- Your voice preserved, sentence by sentence — provenance traces every line back to what you said.
- Drafts in seconds, not minutes. Closure on the drive home, not at 9pm at the kitchen table.
- No PII in the cloud when you choose on-device drafting. Names and DOBs never leave the phone.
The honest case
Every hour saved is an hour returned to families.
Practitioners in community services are salaried — time saved on documentation doesn't directly save money. It changes what that time is spent on. Three things matter, in this order.
$112K
Avoided turnover
Replacing one departing practitioner costs roughly 1.5× their annual salary — recruitment, induction, productivity loss during transition. Documentation burden is one of the biggest drivers of burnout in family services. Keep one person from leaving and Case Flow has more than paid for itself.
5.5 hrs
Per practitioner, per week
Notes captured in the car after a visit — 8 minutes — instead of 30–45 minutes at a desk hours later. The time doesn't disappear; it goes back to the work. 2–3 additional family contacts per worker per week, no extra staffing.
9.1/10
Note quality
An independently evaluated voice-first case-note tool (Magic Notes, England) rated note quality 9.1/10 with the tool vs 6.8/10 without. Notes written 8 minutes after a visit are simply more accurate than notes reconstructed from memory at 9pm at the kitchen table.
Figures based on published research; outcomes vary by org. Full working in our value framework — available on request.
Built for family services, NDIS providers, AOD and ACCO contexts
Stored in Australia. Trusted in Australia.
AU data residency
Every byte stays in Sydney. Supabase ap-southeast-2. No cross-border replication.
AES-256-GCM encrypted
Practitioner wellbeing notes are owner-only. Even your supervisor can't read them.
SHA-256 audit chain
Every state change is hash-chained. Tamper-evident by construction. We can prove the timeline.
Privacy Act compliant. APP 11 and APP 12 mapped. Ready for ACCHO procurement review.
One flow, six shapes
Adapts to the kind of visit.
A home visit, a phone call, a supervised contact and an attempted contact aren't the same conversation — so they aren't the same case note. Pick the kind of visit and Case Flow shapes the right questions for it.
- Home visitAt the family's home
- Office visitAt your office or centre
- Phone callPhone or video
- OutingIn the community
- Supervised visitObserved family contact
- Attempted contactCouldn't reach them
A note on what Case Flow isn't
We don't claim to speak for Aboriginal communities.
Case Flow is built with cultural humility. It is a tool designed to support communities in their pursuit of self-determination — shaped by genuine relationships with ACCO partners and a real understanding of the contexts they work in. It is not an ACCO product, and it is not built from a position of cultural authority.
The kinship terms in the app — mother, father, aunty, uncle, elder, extended kin — are preserved verbatim in every generated note. Cultural framing decisions sit with the practitioners and organisations using the tool, not with us.
Try it on the next visit.
One visit. One note in 8 minutes instead of 40. Try it on the next one and see.
Get Case Flow on iPhoneFree while we're in early access.
For your organisation? Pilot partnerships open for funded family services, NDIS, AOD and ACCO teams. Contact us — pricing scoped to your seats and procurement cycle.